Refund policy

REFUND AND RETURN POLICY

Personalised products. In accordance with Article L221-28, 3° of the French Consumer Code (Code de la consommation), products made to your specifications or clearly personalised (photo, text, first name, engraving, printing) are not covered by the right of withdrawal: orders for personalised products are firm and final as soon as payment is confirmed and cannot give rise to withdrawal, exchange or refund for a simple change of mind.

Defective or non-conforming product. If your product arrives damaged, defective or not matching the personalisation you approved (manufacturing error, poorly printed photo, incorrect engraving), contact us at contact@ami-amour.fr with photos of the product received. We will then, at no cost to you, remake and replace the product or, if replacement is impossible or cannot take place within thirty (30) days, refund in full the sums paid, in accordance with the statutory guarantee of conformity (Articles L217-3 et seq. of the French Consumer Code) and the guarantee against hidden defects (Articles 1641 et seq. of the French Civil Code). Any costs of returning a non-conforming product are borne by us.

Non-personalised products. For items without personalisation, you have a withdrawal period of fourteen (14) days from receipt, in accordance with Articles L221-18 et seq. of the French Consumer Code. Return costs remain your responsibility; the refund is made within fourteen (14) days of our recovering the product or receiving proof of its dispatch.

Customer error. You are solely responsible for the accuracy of the personalisation details provided (spelling, choice and framing of the photo, options). An error attributable to you does not constitute a lack of conformity; do contact us nevertheless: we will look for a goodwill solution on a case-by-case basis.

For full details, please see our General Terms and Conditions of Sale (Articles 6, 8 and 9).